Shipping & Returns

The Consumer Rights Act 2015 came into force on 1 October 2015 and Back2 abides by all relevant conditions as laid out in the amended act.

Delivery Times

All our products have estimated delivery times stated. Many smaller items are kept in stock and are available for dispatch as soon as we can process your order. For larger items and bespoke orders, the delivery times are longer as we have to acquire these items, especially for your order. Orders placed before midday (Monday to Friday) for items in stock are usually dispatched the next working day.

PLEASE NOTE: all delivery times are approximate. If you need further information on delivery times for specific larger items, such as bespoke chairs or office desks, please contact us before placing your order.

Order Cancellation Policy

As bespoke products are ordered to individual specifications they cannot be cancelled once your order has been placed. We may be able to uphold the cancellation if it is made on the same day as the order is placed or if your order has not been processed.

Orders for other products cannot be cancelled once they have been processed and will be subject to our Returns Policy found below.

Shipping

Delivery prices quoted on the website are for shipping to the Mainland UK only.